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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Valerie Anne

December 4, 2024

5  out of  5
rating by Valerie Anne
"This is my fourth review for Brad and his Team. If I could give 10 stars I would. Exceptional service from Angela today on 12/4/2024. I am trading in my car for a new one and she walked me through the process. She is so patient, knowledgeable and friendly. Can’t imagine doing business anywhere else! Thank you for everything!"
We responded:
"Wow, thank you for your continued support and for leaving such a glowing review! We're thrilled to hear about your exceptional experience with Angela—her patience, knowledge, and friendliness truly make her an asset to our team. We're honored to have earned your trust and loyalty. Congratulations on your new car, and please know we're always here to assist you with anything you need. Thanks again for your kind words!"
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S H

November 21, 2024

5  out of  5
rating by S H
"I have been quite pleased with the level of support I receive from this State Farm agency. On a recent call to make a change in my coverage, Angela did an excellent job of explaining my options, thoroughly answering my questions and implementing the changes - all without making me feel rushed. Top-notch customer service Angela, thank you!"
We responded:
"We love hearing about positive experiences like yours! 😊 Angela truly exemplifies top-notch service, and it’s wonderful to know she took the time to explain your options and ensure everything was handled smoothly. Thank you for trusting us with your insurance needs, and we’ll make sure Angela knows how much you appreciated her support!"
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Tamara Helm

October 11, 2024

5  out of  5
rating by Tamara Helm
"Brad's team are the most responsive and kind people to their customers that I've experienced in a long while. I've been a customer of Brad's for more than 10 years and it's been consistently this way the entire time, even amidst staff changes, even when I had hail claims and a major claim from water damage due to plumbing issues. I always get treated well and kindly. That's just how Brad's team rolls."
We responded:
"Thank you so much for your thoughtful review and for being a loyal customer for over 10 years! We truly appreciate your kind words and are thrilled to hear that our team has consistently provided you with the responsive and caring service you deserve, especially during your hail and water damage claims. Maintaining that level of care and attention, no matter the situation or staff changes, is something we take great pride in. Your trust in us means the world, and we're grateful to continue serving you. Thanks again for sharing your experience!"
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Jody Wickers

October 9, 2024

5  out of  5
rating by Jody Wickers
"Hannah and the team at the Brad Hughes State Farm office are consistently responsive, kind, helpful, professional, and effective,"
We responded:
"Jody, Thank you for sharing your experience! We're thrilled to hear that Hannah and the team at Brad Hughes - State Farm® office have been consistently responsive, kind, and professional in assisting you. We're always here to help! 😊 "
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Chris McComb

October 9, 2024

5  out of  5
rating by Chris McComb
"Response time is excellent, the team understands what I'm trying to do, and they put always together a solid solution. Brad helped me through the analysis of our homeowner policy after the big Louisville fire (which fortunately did not affect us.) I have been with State Farm for almost 40 years, across multiple states; this is a great office."
We responded:
"Chris, thank you for sharing your experience! We're so glad to hear that Brad and the team were able to assist you with your homeowner's policy analysis and provide excellent solutions. It's amazing that you've been with State Farm for almost 40 years, and we're honored to be part of your journey. If you ever need anything, we're always here to help! 😊"
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Matt Pearce

September 5, 2024

5  out of  5
rating by Matt Pearce
"This office has always been very responsive to any changes needed or questions I've had regarding coverage. When a claim was necessary, the process was extremely easy to navigate."
We responded:
"Thank you for your positive feedback! We’re glad to hear that our office has been responsive to your needs and that you found the claims process easy to navigate. Providing excellent customer service and making things as smooth as possible is always our goal. If you have any more questions or need further assistance, don’t hesitate to reach out. Thanks again for your support!"
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Vladyslav Lukashov

May 20, 2024

5  out of  5
rating by Vladyslav Lukashov
"That was my first experience of buying a car insurance in the US. Hannah made it very smooth, simple and pleasant. She answered a million of my questions and clarified an every detail. Thank you very much Hannah!"
We responded:
"Thank you, Владислав! We're delighted to hear that Hannah made your first car insurance buying experience in the US smooth and pleasant."
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M J

May 9, 2024

5  out of  5
rating by M J
"Hannah at Brad Hughes' office was exceptionally helpful and responsive these past few weeks concerning several personal and commercial homeowner's insurance policies. All communication was conveniently through email. The agency was able to offer very competitive pricing and I appreciate Hannah's attention and patience while we discussed the coverages. I've had auto insurance with State Farm for over 30 years and I am confident I will be just as pleased with the company managing the new homeowner's policies."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Hannah provided exceptional service and helped you find competitive pricing for your insurance policies. We look forward to continuing to serve you as you transition to managing your homeowner's policies with us. Welcome to the Brad Hughes' office family!"
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Charley Cropley

March 12, 2024

5  out of  5
rating by Charley Cropley
"I recently totalled my Mini Cooper and had to find and purchase another. I have little skill or patience with bureaucractic procedures. Brad Hughes and Angela Shore went to bat for me and did all the heavy lifting in interacting with State Farm making my experience so, so, so much less complicated and time saving. I love em both. I highly recommend them."
We responded:
"Charley, it was our pleasure to help simplify the process for you. Angela and I are grateful for your trust and recommendation. If you ever need anything else, don't hesitate to reach out. Wishing you safe travels in your new Mini Cooper!"
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Howard Person

March 7, 2024

5  out of  5
rating by Howard Person
"Had an issue with one of home owner policies and Angel went above &.beyond to help fix the problem for me, excellent work...👍"
We responded:
"Thank you, Howard! We're glad Angel could assist you with your homeowner policy issue. We appreciate your feedback and are here to help anytime you need us. 👍 - Brad"
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Rebecca Alexis

March 7, 2024

5  out of  5
rating by Rebecca Alexis
"What a personable and helpful insurance company! I've worked with them for over a decade and I'm certain that I'll be working with them for many more decades."
We responded:
"Thank you, Rebecca! We're honored to have served you for over a decade and look forward to many more years of partnership. Your loyalty means the world to us!"
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Melissa Sanders

November 2, 2023

5  out of  5
rating by Melissa Sanders
"The team have always been super helpful, outgoing and responsive to any requests or questions. Literally would never go anywhere else. Hannah S. was so sweet on the phone today and it took less than 15 minutes to update my policy with what I needed. Thank you!"
We responded:
"Thank you, Melissa! We're thrilled to hear about your positive experience with our team, especially Hannah. We appreciate your kind words and your trust in us. Don't hesitate to reach out if you need anything else!"
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Calvin Stec

September 28, 2023

5  out of  5
rating by Calvin Stec
"Angela Shore and her staff always provide helpful, courteous and professional service. It is always a pleasant experience dealing with them."
We responded:
"Thank you, Calvin! We're delighted to hear about your positive experiences with Angela and our team. Providing helpful, courteous, and professional service is our priority. We appreciate your feedback and look forward to continuing to serve you!"
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Wayne Davis

September 14, 2023

5  out of  5
rating by Wayne Davis
"Brad and Angela have been very helpful in getting our fire claim through and processed to get our home repaired and continue coverage. Been under the State Farm umbrella for over 50 years and will continue. Thanks."
We responded:
"Thank you, Wayne! We appreciate your trust in us and are glad we could assist with your fire claim. We're here for you whenever you need us. Thank you for being a valued member of the State Farm family for over 50 years!"
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Justin Perkins

September 14, 2023

5  out of  5
rating by Justin Perkins
"I've worked with Brad Hughes and team for over a decade. I've always appreciated their responsiveness and professionalism. We've used them for life insurance, house insurance, rental insurance, business insurance, and car insurance."
We responded:
"Thank you, Justin! We truly value your loyalty and are grateful for the opportunity to serve you across various insurance needs for over a decade. Your kind words mean a lot to us. We're here for you whenever you need us!"
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Janet Rodina

September 14, 2023

5  out of  5
rating by Janet Rodina
"I have been with State Farm for over 50 years, but never really put them to the test with a significant claim until the Marshall Fire. The team at Brad Hughes responded with compassion and abundant details and policy interpretations, as needed. Hannah especially was so helpful many times, responding promptly with specific details; this was even when their own office was displaced and they must have been swamped with questions and concerns."
We responded:
"Thank you, Janet! We're honored to have been your insurance provider for over 50 years and grateful for your trust. We're glad we could assist you during such a challenging time, and we appreciate your kind words about our team's dedication, especially Hannah's prompt and detailed assistance. We're here for you whenever you need us."
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Ethan Yu

September 13, 2023

5  out of  5
rating by Ethan Yu
"Professional. Fast response."
We responded:
"Thank you, Ethan! We appreciate your feedback and are pleased to hear that you found our service professional and responsive. "
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uc ic

September 12, 2023

5  out of  5
rating by uc ic
"friendly and professional service"
We responded:
"Thank you! We're glad you found our service friendly and professional. "
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Ganghyeok Kim

September 12, 2023

5  out of  5
rating by Ganghyeok Kim
"Brad and his associates have always answered my questions promptly. I have been using State Farm since 1994 and they offered me best coverages at the best rates."
We responded:
"Thank you, Ganghyeok! We're honored to have served you since 1994 and appreciate your trust in us. We're glad we could provide you with the best coverages at the best rates and promptly address your questions. We're here for you whenever you need us."
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Alissa T.

August 15, 2023

5  out of  5
rating by Alissa T.
"Love working with this team! Always get my questions answered. Hannah is particularly helpful."
We responded:
"Thank you, Alissa! We're thrilled to hear that you love working with our team and that Hannah has been particularly helpful."
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Linda Brome

July 11, 2023

5  out of  5
rating by Linda Brome
"Brad and his staff have always helped us with our insurance needs and they are all very informative and courteous. We have 5 different policies with them. Claims have been dealt with quickly and easily. I have recommended them to others who were having difficulty getting their insurance needs met."
We responded:
"Thank you Linda "
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Gloria Gutfeld

July 11, 2023

5  out of  5
rating by Gloria Gutfeld
"Hannah is very responsive and helpful! She assisted us with several issues!"
We responded:
"Thank you, Gloria! We're glad to hear that Hannah provided responsive and helpful assistance with your issues. We're here to help anytime you need us."
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Marc Steuben

July 6, 2023

5  out of  5
rating by Marc Steuben
"We lost our home in the Marshall Fire. In a complex claim like that, you work with a lot of different people and there are a lot of ups and downs, but Brad and Hannah were always great to work with. Very knowledgeable, patient, and kind--if they didn't know certain answers, they found out and got back to us. We were happy to renew our policy with them."
We responded:
"Marc we appreciate you "
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Jenna Switzer

June 29, 2023

5  out of  5
rating by Jenna Switzer
"I have been using this State Farm agency for my small business policy the last 5 years. I am continuously impressed with their customer service, options for plans and quick response times. I particularly work with Hannah and she is rockstar!"
We responded:
"Jenna thank you. Hannah is very much a rock star "
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M Y

September 2, 2022

5  out of  5
rating by M Y
"I already had some of our insurance needs at State Farm. Decided to move the rest. Angie and everyone in the office made it very simple. They were very helpful and very timely."
We responded:
"Thank you, M Y! We're delighted to have helped simplify your insurance needs. Angie and the team appreciate your kind words about their helpfulness and timeliness. "